Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
309 E. Almadin Ln
Billings, MT 59001
|
Phone 406-208-9876
E-mail sofia@gmail.com
|
Sofia Rivera
Education
|
1998-2000; 2001-2005 Northland Baptist Bible College Dunbar, WI
§
B.S., Secondary Education—History/Linguistics
§
Two years of Spanish.
2007 Colorado Technical
University Online
§
Masters of Science in Management—Information
System Security
|
Professional Experience
|
2008 (Jan-Sep)/2011
(Mar-present) Technology By Design Billings, MT
IT Consultant/On-site PC Technician
§
Respond to clients IT needs as either an on-site
PC technician or an advisor.
§
Routinely remove/disinfect Windows-based PCs
of adware/spyware/malware/virus infections.
§
Setup hardware/software on
home-user/small-business client computers.
§
Aided with network switchovers from workgroups
to domains.
§
Provide setup assistance remotely for basic
Outlook and Outlook Express needs.
§
Performed/aided in Risk Analysis and
Vulnerability Assessments.
§
Researched software/hardware depending upon
client needs/desires.
§
Setup/configured wireless routers/switches.
§
Installed/setup computers/printers/servers.
§
Data retrieval from corrupt/non-functioning
hard-disks with the use of Linux distros.
§
Assisted in Blackberry functionality.
§
Installed Cat5/Cat6 wiring in
office-buildings.
§
Repaired laptop display inverters, and varying
other laptop hardware.
§
Basic Active Directory user maintenance with
select clientele that utilize an
ADUnC domain.
2010 (Dec) –
2011 (Mar) SolveIT, Inc Billings,
MT
Desktop/Network Engineer – Tier 2
§
Provide onsite and remote assistance for multiple
clients in the western region, focusing primarily on clients in Montana and
Wyoming.
§
Configure and deploy desktop and laptop
workstations as requested.
§
Configure and maintain software deployments
for Frontier Cancer Center and Billings OBGYN.
§
Conduct routine maintenance on network
switches (Dell PowerConnects).
§
Conduct routine maintenance on enterprise
servers.
§
Assist with Citrix server maintenance and
deployment.
§
Installed printers on a Windows Small Business
Server 2008 and deployed them to workstations.
2008 (Mar)
–2010 (Dec) St. Vincent Healthcare Billings, MT
User Support I
§
Provide IT Support to medical staff/patients
within the scope of support as defined by St. Vincent Healthcare.
§
Respond to assigned help-desk tickets.
§
Answer in-bound calls and respond to immediate
clinical needs.
§
Perform daily, weekly, and monthly backups of
multiple server systems
§
Complete assigned tasks/projects as
orchestrated by the IT management.
§
Follow-up with staff to ensure quality
resolutions to noted issues.
§
Document procedures within the OpenView
work-ticket database.
§
Address printer hardware issues.
§
Install, configure, and image desktop and
laptop devices utilizing Altiris.
§
Standard network connectivity support through
wireless and Cat5.
2007 (Jul.)-2008 (Jan) Renzenberger, Inc Lenexa, KS
Systems Support Technician
§
Provide end-user support via email and phone
to personnel operating in the corporate headquarters and in the field
offices.
§
Support includes Citrix client support,
ThinPrint Client, MS Office, cell phones, anti-virus protection,
printer/fax/copier devices, and PC hardware and NTA Thinclients.
§
Hardware installations included motherboard
replacement, RAM replacement and upgrade, and video card replacement.
§
Responsible for shipping/receiving office
technology.
§
Installation and configuration of workstation
and server operating systems.
§
Coordination of field office technical support
for onsite installation and troubleshooting issues.
§
Point-of-contact regarding Dell, Acer, and
Xerox issues.
§
Coordination of installing new services for
new office locations.
§
Work-ticket processing through Track-IT
database.
§
Daily updates and maintenance for the AVAYA
phone system.
2005 (Sep.)-2007(March) Bresnan
Communications Billings,
MT
Tech Support/Customer Care—Tier 1
§
Provide troubleshooting solutions over the
phone to subscribers of cable internet and digital phone.
§
Troubleshooting Microsoft Outlook/Outlook
Express/Windows Mail/Mac Mail configurations.
§
Troubleshooting Microsoft Internet Explorer
§
Create/follow up with work orders for
customers.
§
Sales for cable, internet, and digital phone
subscribers.
§
Basic connectivity issues concerning Macintosh
OS X, Windows 9x/XP/Vista.
§
Provisioned modems.
§
Verified and troubleshot signal level issues
concerning modems and converter boxes.
§
Verified correct configuration packages were
assigned to modems.
§
Troubleshooting digital converter boxes and
digital video recording devices.
§
Programmed converter boxes and remote
controls.
§
Processed payments.
§
Acted as on-call liaison between NOC and technicians.
2001-2004;1998-2000 Northland Mission, Inc. Dunbar, WI
Computer Technician/Head Computer Technician
§
Supervised a crew of 6-8 technicians.
§
Basic and advanced work ticket
troubleshooting.
§
Troubleshooting included PC hardware, software
and HP/Lanier printers/copiers.
§
Installed PC hardware, software, and printers.
§
Rebuilt HP Laserjets.
§
Performed hardware/software audits on end-user
computers.
§
Basic networking troubleshooting, installed
Cat 5 cables, and made Cat 5 cables.
§
Supervised user accounts thru Active
Directory.
§
Extensive experience in Windows 2000/XP Pro,
as well as Office 2000/XP/2003; OpenOffice; Outlook 2000/2003; Norton
Antivirus Corporate Edition; Corel WordPerfect; Internet Explorer; Mozilla
Firefox.
§
Experience with Symantec Ghost, utilized in
Campus Computer labs.
§
Assisted with network transformation from
Novel to Windows Network.
§
Liaison for Campus Technology Department and
Dell Computers.
§
Setup and configured Palm Pilots and Pocket
PCs for staff and administration.
|
Objective
|
I desire to utilize my
experience and talents in a professional way that best benefit myself and my
employer.
|
Download Resume Format
.JPG)
0 comments:
Post a Comment