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Victoria Escobar

309 North Briar Patch Drive                                                                              victoria@gmail.com

Midlothian, VA 23113                                                                                                            (804) 304-9876

UMMARY:

       As a result of twenty years of professional IT experience, I can: intuit a customer's needs even if s/he cannot always adequately articulate them; maintain a cool head under pressure; and acknowledge that technology's  purpose is the furtherance of a firm's business goals rather than an end in itself.

       My duties have included documenting a large law firm's entire accounting system (developed in a combination of Pick, C, Clipper Summer '87 and IBM JCL), system administration of industry-standard platforms and technical support for a Fortune 500 financial firm.

      

 

SYSTEMS PROFICIENCIES:

Operating Systems:

Microsoft Windows (all recent client and server versions), Linux, Mac OS X

Applications/Development:

Active Directory, Clarify ClearSupport, Microsoft SMS, Microsoft Office (all recent versions), Mosaix Voicemix ACD, Oracle, SQL Server, PowerQuest DeployCenter, Symantec Ghost, Visio, Dreamweaver MX, Veritas NetBackup, Webtrends, DotNetNuke, Interchange, Perl, PHP, ASP.NET, MySQL, Witness eWFM, eQuality Balance, Avaya VoIP, Intuity Audix

Hardware:

3com/Linksys/D-Link/Netgear networking equipment; HP/Compaq/Dell/Toshiba/Acer/Apple laptops and desktops; Compaq Proliant servers; Lexmark/Hewlett Packard printers.

 

WORK EXPERIENCE:

Independent Consultant

Escobar Enterprises                                                                            February 2009 –  Present

      Notable clients:

ñ  Helped Step By Stepp Home Inspections improve their Google Page Rank status by improving the layout of their site Google Analytics

ñ  Maintain the systems for Welcome Home Realtors, Inc.

ñ  Currently consulting Nuccio's Express in implementation of a point-of-sale system (jRestaurant POS), as well as all other IT needs

Operations Support Analyst

Qimonda NA (Contractor through Modis)                                           November 2008 – February 2009

ñ  Assisted manufacturing during orderly winding-down of production as Qimonda NA declared bankruptcy

Junior Programmer/Systems Analyst

New Age Digital                                                                                   January 2007 – August 2007

ñ  Assisted COO/VP in supporting comprehensive IT needs of several local businesses

ñ  Worked on several E-commerce applications, including web-based recruiting software for Game On Recruiting Systems, LLC

Systems Analyst

Capital One (Contractor through Sapphire)                                        August 2006 – September 2006

ñ  Acted as interim system administrator during Capital One's outsourcing of Witness/eWorkforce maintenance to third-party vendor eLoyalty

Help Desk Analyst

Bell Tech.logix (Contractor through Today’s Staffing)                                    October 2005 – April 2006

ñ  Served on Philip Morris account during a time when PM was transitioning from Bell Tech.logix to IBM for support needs

ñ  Helped train IBM support staff and acquaint them with Philip Morris policies and procedures

Web Content Editor

Wachovia Securities (Contractor through Modis)                               March 2005 – July 2005

ñ  Acted as primary intranet maintainer during enterprise-wide transition to new version of intranet (InfoMax)

Network Administrator

Berkley Mid-Atlantic Group                                                                March 2004 – December 2004

• Developed and implemented managed desktop infrastructure using Active Directory group policies, in conjunction with migrating several legacy NT domains into a consolidated AD domain

• Authored and assisted in the implementation of company-wide IT Acceptable Use Policy

• Worked with database analysts to develop dynamic Intranet content fed from SQL Server and Informix data warehouses

Help Desk Analyst

Capital One (Contractor through Modis)                                            March 2003 – March 2004

ñ  Worked with management to improve support tools help desk used, as well as beta-testing new releases of Clarify ClearSupport and other support applications

ñ  Represented help desk on Windows XP Migration Liaison Committee, acting as conduit to improve help desk's support of migration process

ADDITIONAL WORK EXPERIENCE

Consultant on retainer, Sheltering Arms (Contractor through Modis)    May 2006 – January 2007

Migration Specialist, Capital One (Contractor through Tek Systems)     November 2002 – January 2003

Help Desk Analyst, Capital One (Tek Systems)                                   May 1996 – December 1996

System Administrator, FreedomNet                                                    September 1995 – December 1995

Intern Programmer, Hunton Williams, LLP                                          June 1993 – August 1993

EDUCATION:

Bachelor of Science, Virginia Commonwealth University                 December 2001

Major: Information Systems; Minor: Computer Science

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