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CARLIE .INGRAM
309 Barham Blvd. Apt #K315
Los Angeles, CA 90001                                                                                                                 
carlie@gmail.com

(312) 315-9876

___________________________________________________________________________________________________________

OBJECTIVE

Dynamic, highly skilled certified information technology professional with extensive, diverse experience in computer software, hardware, and networking. Demonstrated track record of providing visionary insight for future growth while optimizing efficiency of daily operations. Seeking to utilize skills, expertise, and passionate commitment to excellence within a progressive organization.

EDUCATION:

Keller Graduate School of Management 

MBA/MIS Oct 2009- Current

Course work:

·          Database Concepts

·          Managerial Applications of Information Technology

·          Legal, Political and Ethical Dimensions

·          Leadership and Organizational Behavior

·          Managing Organizational Change

·          Principles of Information Security and Privacy

·          Project Management Systems

·          Managerial Applications of Information Technology

·          Networking Concepts and Applications

·          Information Security Law

Jackson State University

Bachelors

Social Science Degree 1995

TECHNICAL SKILLS

·           9 years service centers experience.

·          SQL Query Language 

·          RDBMS

·          Oracle DB

·          Unix Knowledge                                                                            

·          Data Structures

·          Database Design & Development

·          Oracle Enterprise Database 8i, 9i, 10g                                    

·          Database Implementation and Maintenance

·          Comp TIA A+ Core Hardware Service Technician in compliance with

       OEM manufacturer and industry standard approved policies and

       Practices; able to establish procedures for installations as well preventative

       Maintenance of software and hardware.

·          LAN/WAN Internetworking, (DNS, TCP/IP, WINS, DHCP setup, and storage                                                                      support functions Lotus Notes  4,5,6, Active Directory)

·          Remedy, Magic Ticketing system.

·          Blackberry, Smartphone, Network printer support

·          Add, Move, Change, Printer Migration and configuration

·          Software installation and all other end-user   
desktop requests utilizing Active Directory UAC

Software Programs:                        

·          Microsoft Office, Visual Studio .NET, Visio

·          Databases: Expert Knowledge of Excel, Access, 

    SQL Server, Crystal Reports.  

Operating Systems Hardware

·          Windows XP/ 2000/Vista, Windows 7/Mac OS

·          Windows Exchange Server 2000, 2003, Outlook 2000, 2002, 2003

·          Routers

·          Switches

Experience

Smartsource Rentals Project

Tech Support Contractor  

20.00/hr

Installation of English Language Testing Software

Anaheim, Ca

November 2011—3-day onsite assignment

PROFESSIONAL Helpdesk Analyst

 /consultant/ Contractor

 25.00/hr

  Chicago, IL

  2010 to 2011

       -Provided remote and on-site support to multiple clients throughout the Chicago and 

        the surrounding suburban area.

      - Installed and set up laptop and desktop PCs and peripherals such as printers, scanners    

        etc.

      - Installation of Windows, Microsoft Office, desktop troubleshooting.

      - Installation of antivirus and anti spyware

      - Performed basic troubleshooting, maintenance, repairs and upgrades of PCs such as   

      - Removed spyware and viruses using Malware Bytes, Kaspersky TDSS Killer, Hitman

        Pro, Spybot Search and Destroy, Hijack This, etc. Bitlocker Encryption

      - Provided instruction in the use of PCs, peripherals and various software applications.

ILLINOIS AUTO AUCTION INSURANCE

SPR Technologies, Incorporated

Contract

Hillside, Illinois                 

May 2008 to January 2009

Magic Ticket Administrator / Quality Analyst

23.00/hr

·          Functional responsibilities included, Performance Testing, System Testing,

       Integration Testing, Unit testing and Regression Testing.

·          Backend testing and data validation testing, report generation

       using SQL queries.

·          Used Quality Center to manage defects and track bug lifecycle.

·          Identified severity and priority of bugs, communicated to development team

       and helped minimize duplication of defects during testing cycle via QC.

·          Conferred with staff, users, and management to establish requirements for

       modifications.

·          Developed and updated test plans, test Matrixes, test scenarios, and

        test cases for various company website applications.

·          Test run for application security features, including session expiry, book marking,

 passwords and compatibility across multiple browser types and encryption levels.

T-SYSTEMS

Lisle, Illinois

October 2007- February 2008

Level 1 / Level 2 / Help Desk

17.00/hr

  Contracted through Beacon Hill Staffing Group for three month
  assignment providing a broad range of expert technical support.

 

·          Provided effective and consistent technical support.

·          Researched technical solutions.

·          Provided support for end users with VPN, Microsoft Office Suite,

       Active Directory Admin (OU moves both user and pc),

       SAP Production Platforms, Oracle Front End, Citrix SNDB, SRSS.

·          Troubleshot Lotus Notes 4,5,6

·          Network printer & personal computers support.

·          Used Remedy ticketing system.

·          Serviced Clients USG & AGFA, total of 2500+ employees.

EXPERT TECH

Forest Park, Illinois

January 2005 to July 2007

Part Time Network Installation

/ PC Repair Technician/Desktop Support

17.00/hr

·          Installed printer, PCs/Computer Networks utilizing the Windows Environments.

·          Desktop Support related issues of our clients.

Identified problems, diagnosed causes and determined corrective actions.

·          Made recommendations for improvements in computer system.

·          Performed typical advanced server configuration i.e. user groups,

       user accounts, set security perimeters and folder access via Active Directory. 

·          Email and network administration skills to include upgrades and maintenance

       of hardware, operating systems.

MOTOROLA

Schaumburg, Illinois

March 2006-October 2006

Level 1 / Level 2 / Help Desk Support

20.00/hr

    
Contracted through Manpower Professional Staffing for one-year
assignment providing a wide range of technical support.

·          Opened and closed trouble tickets via Remedy Ticketing System.

·          Assisted users with configuring the PDA device for Synchronization

       with desktops and corporate servers via Active Sync 4.0, 4.1,

       Windows Exchange servers 2000, Sp4, 2002 sp3, 2003 and Lotus Notes.

·          Client configuration with OMA OWA for PDA device Moto Q.

Verizon Wireless

Elgin, Illinois

August 2002 to February 2006

Tier 1, 2 Technical Support  

Customer Service Billing 17.00/hr

·          Provided personalized service consumers.

·          PDA service

·          Activated, configured, and troubleshot Blackberrys.

·          Customer Service Administration.

·          Arranged for repair and replacement of defective items

       covered by warranty.

·          Resolved Complaints

·          Demonstrated skillful communication and negotiation skills.

Permond Solutions Group

Chicago, IL

August 2001 to January 2002

Contracted Field Systems Technician

Contractor -- 3-month 13.00/hr

·          Provided full range of PC/network installation, troubleshooting and configuration

       services of NCR POS systems for business customers.

·          Analyze existing operations and made recommendations for improvements.

·          Installed routers and switches.

·          Completed equipment additions, switch/router changing and network card installations;

configured servers.

·          Assisted in resolution of the conflicts and display problems.

·          Installed software and upgrades, configured workstations and maintained hardware.

·          Provided on site support and end user training.

      

E-Trade Securities, Incorporated

Alpharetta, Ga

June 2000 - June 2001

Contacted Software Support /
Customer Service Representative

13.00/hr

·          Served as first line customer service and software support operations.

·          Ascertained operations issues, explained program and functions.

·          Accessed client information from desktop, investigated discrepancies

       and made necessary adjustments.

 -       Professional References Promptly Furnished Upon Request          -

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