Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Objective
Seeking a position allowing for parlay of
demonstrated organization, customer service, communication, and project
management skills proven by 3 years of successful, profitable self-employment.
Profile
Motivated, personable business
professional with multiple college degrees and a successful track record of
profitable small business ownership. Talent for quickly mastering technology – adept
at Microsoft Office Suite software. Diplomatic and tactful with professionals
and non-professionals at all levels. Accustomed to handling sensitive,
confidential records. Demonstrated history of producing accurate, timely
reports meeting stringent legal and insurance guidelines.
Flexible and versatile – able to
maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Enjoy dynamic
environments. Excellent team-building skills.
Skills
Summary
u Project Management
u Report Preparation
u HR Reporting
u HR Recruitment
u Business Analyst
u Project Manager
u SDLC
u Payroll, Pension, Benefits
|
u HRIS
u Customer Service
u Legal and Document Management Systems
u Marketing & Sales
u Data Analyst
u Release Manager
u CMM/SEI
|
u Insurance Billing
u Accounting/Bookkeeping
u Front-Office Operations
u Professional Presentations
u Database Administration
u Systems Development
u Application Support
u EEO/AA/OSHA Reporting
|
Professional Experience
Communication:
Reports/Presentations/TECHNOLOGY
u Prepare complex reports for managed care organizations and insurance
companies, ensuring full compliance with agency requirements and tight
deadlines.
u Author professional correspondence to customers, vendors and local
news publications, social media and blogs.
u Design and deliver series of classes for local associations,
providing information on available outreach services
u Conduct small-group sessions on safety in the home and avoiding
senior scams.
u Communicate home care concepts to clients and their families using
layman’s terms to facilitate understanding.
u Rapidly learn and master health industry specific computer programs
for billing (ICD9), reporting, scheduling.
Customer Service/Marketing/Problem
Solving
u Oversee front-office operations and provide superior customer
service:
u Built a clientele supported by 60% referral business.
u Develop and implement strategic marketing plan for business:
u Launched a thriving private practice, building revenue from $0 to
over $100K in first three years with minimal overhead.
u Create special promotions, write/design print and outdoor
advertising, and coordinate all media purchases.
u Vendor Management – Payroll, Advertising, Supplies
u Won over a highly skeptical medical and residential community as a
full-service agency targeting physicians, Case Managers, and residents for
informative in-service demonstrations, classes, and booths:
u Community presentations resulted in standing-room-only crowds of
50+.
u Physicians and Case Managers
subsequently referred clients.
u Increased client base by one-third resulting from MD referrals.
Mastery and Accomplishments
u Manage all aspects of day-to-day operations as Director of Ardent
Home Health Solutions.
u Facility rental/maintenance.
u IT Support and maintenance of HR systems, billing and reporting systems.
u Client scheduling for busy office averaging 50 appointments weekly.
u Finances: accounts payable/receivable, invoicing, insurance billing,
budgeting.
u Supervision of a total of 50 employees.
u Compliance with all healthcare facility, legal, hiring, and insurance
requirements.
u Aggressive recruitment of qualified professionals for home care
services – used ATS services of systems such as Careerbuilder, Monster,
vocational schools. Interviewed, hired,
supervised professionals from all levels ranging from companion care workers to
nurses and physical therapists.
u Managed hiring, orientation, staffing, scheduled
u Managed staff training, development and tracking using a combination
of in-house, e-learning and partnership with organizations such as Alzheimer’s
Association, CPR, Stericycle and Medline.
Professional Experience, continued
u Managed all aspects of day-to-day operations as BDC Manager of Superior
Chevrolet.
u Increased sales volume to 25-30% of dealership business.
u Designed media for promotional
campaigns, trade shows, and networking events
u Improved website for customer friendliness and increased conversion
ratios.
u Attracted more customers and increased satisfaction rankings.
u Developed statistical reports to improve sales and customer follow-up
processes
u Analysis and recommendations of software and hardware solutions
brought IT cost savings to dealership
u Professional consultant for Fujitsu Consulting
u Ability to adapt quickly to different client sites and their systems
u Successful at gathering requirements, gap/data/business analysis,
defining and organizing deliverables
u Excels at forging effective relationships between client staff and
consultants
u Talent for understanding how systems work.
u Capable of communicating with technical as well as non technical
staff.
u Project manager for a group of 18 for telephony systems-delivery on
time and within budget.
u Compliance with all client systems standards for development, implementation,
and support
u Experienced with Request for Proposals (RFP)
Employment History
Ardent Home
Health Solutions – Whiting, NJ
Director, 2009 to Present
Superior
Chevrolet – Lawrenceville, NJ
Business Development
Center Manager, 2006 to 2009
Independent
Consulting – NJ
IT Consulting –
residential and small business IT services 2005-2006
Source4Teachers – Mt. Laurel, NJ
Substitute Teacher K-12
2004
Fujitsu
Consulting – Edison, NJ
Consultant to Merrill
Lynch – Business Analyst (2004 )
Responsible
for the business and gap analysis of the firm’s Legal Matter and Document
Management system in response to a
Request for
Proposal. Activities included meeting
with executive levels of the legal department to confirm areas of focus and
weaknesses
in the existing legacy system as well as IT support areas for the legacy system
processes and scorecards for
proposed
technologies. Tools used during the
business and gap analysis phase included the MS Office suite of applications
including
Visio to diagram current/ proposed flows, use cases and MS Project to
define/organize deliverables.
Consultant
to Verizon - Systems Architect (1998 -2003 )
Responsible
for the system analysis, design, maintenance, development, and implementation
of online IMS screens, databases
and
associated transactions to access the contents of Direct Order Entry databases.
Performed system analysis, design,
coding, requirements analysis and their
impacts on system programs, level of effort estimations, storage allocations,
and
performance
enhancements. Coordinated the efforts as
necessary with interfacing applications within a JAD/CMM/Best
Practices
hierarchy of Change/Configuration management.
The application was responsible for the creation/modification of
customer service order records and was a
primary source of revenues for customer orders in NJ.
Consultant
to AT&T - Database Administrator (1995 -1998 )
Solely
responsible for database administration, maintenance, and enhancement of a
Financial Reporting System, designed to
support
financial reporting and accounting.
Access was both online and batch, allowing users more flexibility for
reporting
results. The system also supported budget and
corporate reorganization functions.
Environment:
implemented in COBOL, PL/1 for the IBM 3090 under 3270, C for Unix interfaces
and Teradata. Supporting
tools included MS Office suite applications
used in documenting application requirements, troubleshooting, processing flows
and
Dialog Manager for online screens.
Howard Systems International – Edison,
NJ
Consultant to: Merrill Lynch, Verizon, AT&T (1992-1995)
Consultant
to AT&T – Senior Analyst/Programmer/Project Manager
Responsible for the development and
implementation of online IMS screens for the purpose of accessing the contents
of
Customer Trouble Reporting
databases. The screens were part of a
large Customer Trouble Reporting System.
All online
programs were written in COBOL II to
execute in an IMS DB/DC environment. Managed
a staff of 18.
Tools used were: SDLC
methodologies, TSO/PDF,
ALTO, IMS FileAid, Microsoft Windows, Norton Utilities,
Microfocus COBOL, and IMS Stingray. MS Office Suite tools used for requirements
and system documentation. Additional
responsibilities included support and
maintenance of software releases and user assistance as required.
Functioned as Release/Project Manager
which included the following responsibilities:
·
Coordination
and direction of the team to better respond to required quality and deadline
improvements
·
Analyzed
release requirements and their subsequent impact on current system software
·
Wrote
program impacts, specifications, designs in coordination with user requirements
·
Developing
the task schedule for development, testing coordination, and implementation of
releases
·
Wrote
Release Letters detailing work tickets addressed and impacted programs and
processes
·
Distribution
and direction of tasks among the staff
·
Negotiation
/ renegotiation of system requirements with user groups where appropriate
·
Coordination
of database, environment and application modifications with external support
groups
- Monitored / reported progress of personnel assignments and project deadlines
- Successfully managed a diverse group of client personnel and consultants and improved team relationships
CINCINNATI BELL, Piscataway,
NJ
Consultant to Nippon Telephone and
Telegraph (1991 -1992 )
Provided in-house support,
development, and enhancement to a Customer Service Reports subsystem for a
large Japanese
communications organization. Provided in-house support and enhancement to
a Customer Service Reports subsystem for a
large Japanese communications
organization. This function was an
integral part of a Customer Service Order/Entry System.
All programs were written in COBOL II to
execute in and IMS DB/DC and DB2 environment.
TSO/PDF, ROSCOE,
EXPEDITER, IMS XPERT, DATA XPERT, and online
DB2 facilities were used for all software development.
·
Responsible
for software installation and testing at the client site.
·
Provided
technical support to users via an interpreter.
·
Responsible
for software support/enhancements as per requirements
Consultant
to Telcordia - Senior Analyst/Programmer (1990 -1991)
Responsible
for the development and implementation of online IMS screens for the purpose of
referencing the contents of Directory databases. The screens are part of a growing help
feature within a Forecast/Planning System.
All online programs were written in PL/1 to execute in an IMS DB/DC
environment. TSO/PDF and ATLAS tools
were used for all software development.
Improved/automated materials inventory management.
·
Developed
conversion software for new database architectures.
·
Coordinated
the database load effort.
·
Migrated
source data from personal computers to mainframes.
·
Provided
technical support for the users of the system.
Consultant
to Telcordia - Senior Analyst/Programmer (1989 -1990)
Supported
and enhanced the Circuit Installation and Maintenance subsystem for a number of
regional communications organizations.
All programs were written in ASSEMBLER to execute in an IMS DB/DC
environment. TSO/PDF and ATLAS tools
were used for all software development.
·
Responsible
for program modifications and database conversions as required.
·
Provided
technical support to users of this subsystem.
·
Responsible
for support of and enhancement to an online subsystem that provides data
integrity features to a large Inventory System used by many major communication
corporations.
Consultant
to AT&T – Senior Analyst/Programmer (1987 -1989)
Participated in the design, development, and implementation
of a Centralized Reference Data System (CRDA).
All programs were written in PL/ 1 and Assembler with TERADATA and PDF
Dialog Manager interfaces. Reduced data
redundancy. Improved accuracy and consistency of the data content.
·
Maintained
TERADATA application databases
·
Coordinated
and migrated software to data centers.
·
Maintained
test data beds for unit, system, and user testing environments.
TECHNICAL
SKILLS
Hardware
|
Dell, IBM Mainframes,
IBM PC, ATT PC, Microsoft Gateway, Terradata DBC
|
Operating
Systems
|
Windows 95-Vista, OS/MVS, PC-DOS, MS-DOS, IBM Language Environment,/
|
Databases
|
DB
|
Languages
/ Development Tools
|
COBOL II, COBOL LE,
PL/
|
Microsoft
Professional Office Suite/2007 (Publisher, Excel, Word, PowerPoint, Visio, MS
Project, MS Access, Outlook), UML, Lotus Notes, Expediter, TELON, Endevor,
Elipse, TSO/ISPF, Easytrieve, Excelerator, Teradata, SPF/PC, File-Aid, NDM,
AbendAid, FTP, Omegamon, QMF, Syncsort ,
CRM applications – ADP Websuite, MS Business Contact Manager,
Quickbooks,VividNet,Paychex
|
Education
MS.
Computer Information Systems,
University of Phoenix
B.S.
Computer Science, Kean
University
NJ Substitute Teacher Certfication
Bilingual – Greek
NJ Notary Public
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