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985 Metcalf Avenue 6H • Bronx NY 10415 • 917-228-7314 • jo.rodriguez16@gmail.com 

JOSEPH RODRIGUEZ

TECHNICAL KNOWLEDGE

·         Microsoft Office 2003/2007                                                      

·         Project Documentation

·         MS Windows XP/7

·         Smart phone Devices

·         SM7 Ticket System

·         Rapid SQL/Toad for Oracle

·         Data Mining using SQL

·         Social Media Marketing

·         Search Engine Optimization

·         E-Commerce

WORK EXPERIENCE

PEPSICO, Somers, NY                                                                                                           

Business Solutions Analyst                                                                                           2010 – Present          

·          Lead and support team members and field users across the nation to ensure operational continuity on existing systems, hardware, and software tools

·          Manage day-to-day support e-mail bins to maintain and exceed service level agreements

·          Facilitated training sessions to educate end users on new functionality and to share best application practice

·          Partner with the Help Desk to perform root cause analysis, resolve issues, and document solutions

·          Test multiple new releases to identify and communicate issues or trends that could negatively impact projects, customers or partners and propose viable resolutions

·          Travel to plant locations to gain a deep understanding of business processes and develop presentations for cross training

·          Develop review cases for quality testing and assurance

·          Liaise between business partners, leads, and managers to gather business requirements and documentation for software enhancements of internally developed applications

·          Author thorough and high-quality documentation of business requirements

·          Produce mock-ups for discussions with development team and business partners

·          Collaborate with cross-functional teams to implement large scale projects

ADAM’S JEWELRY, Bronx, NY

Manager                                                                                                                      2005-2010

•     Consulted and reviewed the development and design of company’s first e-commerce website

•     Streamlined accounting practices and decreased debt by cutting costs and eliminating vendors

•     Increased customer traffic by instituting marketing promotions and customer appreciation programs

•     Maintained proper inventory control and tracking by providing detailed supply chain information

•     Executed orientation and training programs to cultivate new employees and maintain retention

•     Employed, assimilated, and enforced company policies, procedures and new business strategies

ADDITIONAL WORK

EXAMINER.COM, Internet

Contractor                                                                                                                   2011-Present

·          Independent consultant and NY Smart Phones Examiner

·          Market published writings via social media tools such as Facebook, Google Plus, Twitter

·          Increase web traffic and Google search results organically through meta tags

EDUCATION

IONA COLLEGE, Westchester, NY
M.B.A., Information Systems-Accredited by AACSB International, E-Commerce Certificate

ST. JOHN’S UNIVERSITY, Queens, NY

B.S., Legal Studies-ABA Approved; Minor in Business

PROFESSIONAL/COMMUNITY ORGANIZATIONS

SIGMA PHI EPSILON FRATERNITY INC., ALUMNI                                          2005-Present

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