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HOPE JAKOBY, PMP®

   3345 St. Michael Court      Palo Alto, CA  94148      (650) 225-1395      hopejakoby@gmail.com

    

        

SUMMARY

• Forward-thinking leader who cultivates domestic & international peak-performing, service-driven teams, and consults with all management levels to identify requirements, create enhancements, manage expectations and deliver solutions
• Entrepreneurial individual who seeks knowledge & innovation, while modeling integrity and accountability, and empowering colleagues and staff to exceed expectations in demanding environments while implementing high-value strategies
• Results oriented MBA with PMP®, CFP®, EA, ITIL (Practitioner), CSM (ScrumMaster / Agile), Six Sigma Green Belt and Dale Carnegie certification
• Twelve years of tactical and strategic project management, information systems, financial, and marketing expertise
• Experience in IT, investment, insurance, telecommunication (Billing), e-commerce, and the hospitality industries 
• Extensive analytical, process, strategic management and operations experience with responsibility for up to 50 reports
• Strong change management, negotiation, and vendor management skills working in matrix and functional environments with a department budget of $1-$2 Million and project and portfolio budgets exceeding $4 and $12 Million, respectively

TECHNICAL SKILLS        

Familiar with ORACLE, SQL*Plus, Monte Carlo Analysis, ERWIN, and Unix (Solaris) & NT environments

Proficient with Microsoft Office, MS Project, Expert Choice, SharePoint, Remedy, Clarity, and Docushare

Worked with Fujitsu 1500 PrimePower, IBM P590 and IBM x3850 and x3950 systems

EDUCATION                

SCPM, (Stanford Certified Project Manager): Stanford University, Expected 2013

MS, Project Management: George Washington University (Washington, D.C.)—Ranked first in class

MBA (Marketing and Human Resources):  University of Maryland (College Park)

BS (Psychology-Dean’s List): University of Maryland

EXPERIENCE   

Microsoft Corporation (ITC Infotech), Palo Alto, CA                                                                       2011

Consultant

• Established, evaluated, and provided executive reporting, regarding performance metrics and leadership team activities for Microsoft’s Silicon Valley Operations Center
• Project managed and implemented Operations Center / data center tools in multiple environments.
• Provided Disaster Recovery, Business Process, and Business Continuation Planning services
• Set milestones, finalized and co-authored the FY12 Operation Center’s portfolio of projects.
• Monitored activities, and facilitated communication during the 2011, Japanese tsunami and earthquake
• Administered venture integration, negotiation and On-Boarding services for Microsoft, merger & acquisition, properties (Danger, Zune/Paris, MusiWave, FAST, TellMe, & Navic)

Advantel Networks (Legendary Staffing), San Jose, CA                                                       2010-1011

Project Manager

·         Managed a world-wide Avaya ($5 Million) telephony and Juniper switch implementation for Varian Medical Systems US, Germany, Australia, and UK branches

·         Coordinated Avaya, Juniper, Varian and Advantel resources working with senior and C-level management

GSolutionz, San Francisco, CA                                                                                             2008-2010

Project Manager

• Administered a portfolio of 20-30 VoIP/TI/PRI/MPLS, Avaya phone (Digital/IP), and network project implementations
• Implemented multisite enterprise systems with international clients and led a committee to create processes, increasing efficiency in the delivery of high speed access and VoIP
• Negotiated hardware purchases & vendor agreements, and escalated business partner issues to VP level to satisfy requirements
• Partnered with AT&T, British Telecom, and Telepacific to coordinate resources across the US for VoIP/MPLS implementations
• Planned and scheduled site surveys, information gathering meetings, architectural documentation, H/W purchase, programming and implementation
• Created purchase orders and RFP’s from  contractors and negotiated terms and conditions
• Interfaced with and reported progress to domestic and international clients on existing projects and secured new business opportunities
• Responsible for maintaining delivery and implementation schedules and the completion of more than 90 projects annually while maintaining the best project profit margins

Network Appliance (Volt), Sunnyvale, CA                                                                         2006 -- 2007

Infrastructure Sr. Project/Portfolio Manager

• Implemented marketing, human resource, ERP, financial, operations, infrastructure and security solutions
• Orchestrated a portfolio of 7-33 world-wide datacenter projects: ERP,  Networking, VMware, Opsware, IDM, Citrix, Vontu, Active Directory, SSO, Disaster Recovery, hardware installations, refreshes & build-outs, OS upgrades, and data migrations
• Collaborating with the PMO, developed and improved efficiencies, processes, procedures and templates, and leveraged resources to prioritize projects with multiple sponsors within portfolio, creating 99.99% up time environments
• Hired, trained, and supervised a team of 8-10 domestic and international colleagues (PMs & technical resources)
• Gathered business requirements, created project plans, estimated & tracked budgets, and directed IT portfolio procurement
• Recognized by the CEO and senior management for exemplary performance
• Implemented new processes with my team and the PMO to increase efficiency and project / portfolio prioritization, utilizing principals based upon CMM, PMI, Six Sigma, and Scrum/Agile
• Worked with the PMO to implement ITIL and improve their processes and procedures and helped them refine the project management post mortem review process

Hitachi Data Systems (XA Systems), Santa Clara, CA                                    March 2005 – Sept. 2005

Project Manager – (Storage Infrastructure and Product Development)

• Organized the development of instructor led training with product management for adaptable modular storage systems
• Directed implementation of Hitachi’s international computer and web based training efforts for modular storage products
• Developed Web and Computer Based Training (CBT) products and certification exams for technical pre-sales audiences
• Led a team of instructional designers, technical writers, web and graphics designers / developers, and subject matter experts to create storage training (SAN) and marketable training products for partners, clients and internal users

H&R Block/H&R Block Financial Advisors, CA                                                       2002 -- 2009

MANAGER / ADVISOR

• Increased sales and clients served in 2008 by more than 30%
• Managed 25 tax employees during the 2003 tax season and generated approximately $500,000 in revenue

Red Robin International, Englewood, CO/Palo Alto, CA                                                    1999 - 2002

Project Manager

• Determined business requirements, and planned, coordinated, and tracked infrastructure and enterprise-wide field projects within multi-state area.   Installed and configured hardware and software at satellite locations in a “Hands-on” environment 
• Documented install/configuration procedures increasing efficiency and reducing installation times
• Reviewed contractor proposals based upon RFP for VPN
• Prepared hardware environments, and installed servers and POS systems for acquisition / merger

Ventro Corporation, Mountain View, California                                                                            2001

Project / Process Manager

·         Developed, defined, promoted and taught project management methodology and all processes related to B2B exchanges from client acquisition through software implementation in a new PMO environment

• Created PMO intranet site and facilitated the implementation of a corporate-wide document sharing application
• Administered multiple facets of the creation of a process “Roadmap” encompassing all aspects of B2B exchanges   

CSG Systems, Denver, CO                                                                                                            2000 

Associate Program Manager

• Responsible for telephony billing and provisioning implementation
• Developed and implemented project plans for telephony billing and provisioning software upgrades and database agent transfers. 
• Resolved issues resulting from upgrades, including code pushes and temporary fixes
• Coordinated the implementation of telephony upgrades across enterprise environments for One Point, ClearSource, & 21^st Century, fielding issues with telephony upgrades for AT&T and Media One—Reduced upgrade time by 25% and received several written commendations

• Led client negotiations, scheduled software testing, and assigned resources
• Conducted requirements analysis and managed the team generating critical reports for AT&T’s database billing migration   

ADDITIONAL EXERIENCE

Charles Schwab, Denver, CO Broker (Platinum active trader team) 1999-2000

Royston Financial Services, Chevy Chase, MD Financial Planner 1996-1998

Tricon Global Restaurants (Pepsico), Leesburg, VA General Operations Manager 1994-1996

Washington Federal Savings Bank FSB, Herndon, VA Sr. Underwriter/ Agent 1990-1994

ACTIVITIES, AFFILIATIONS & LICENSES        

Project Management Institute; Newtown Square, PA

· PMP awarded 2004

· PMI / PMP Silicon Valley Ambassador 2003-2010         

· OPM3 Team Contributor 2002-2003

International Board of Certified Financial Planners; Denver, CO

· CFP awarded 1998

· Served on Case Review, Pass-Score, and Job Evaluation Committees    

· Review Board Volunteer, 2005

Citizen’s Development Block Grant Committee, City of Palo Alto, CA, 2004-2008

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