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DEEPIKA RANA
(:
+91-9876543210
:: dpkrana@gmail.com
:: dpkrana@gmail.com
H:H-309, Block B,
New Palam Vihar,
Gurgaon (Haryana) - 122017
New Palam Vihar,
Gurgaon (Haryana) - 122017
OBJECTIVE
Aspiring
for middle managerial assignments in Project Coordination preferably in the IT/
Telecom sector
SUMMARY
Avaya (ACSS and ACIS) and Cisco (CCNA) Certified
Telecommunication Professional with over five years of experience in
Installation, Programming, Maintenance and Troubleshooting of diverse range of
telecommunication products. Gained knowledge about the concepts of end-to-end
project planning and implementation from scope management, to activity
sequencing as well as effort & cost estimation.
Distinction in leading the On-site Project team for
Avaya-Airtel Africa Projects in Nigeria, Zambia, Kenya and Uganda.Skilled in grasping
the big picture, conceptualising, developing, implementing solutions &
partnering closely with business leaders & stakeholders.Solid management
skills, capable of leading & motivating individuals to maximise levels of
productivity; a customer-centric professional and ability for motivating large
workforces.
CORE
COMPETENCIES
Project
Coordination Assets
Management Team Management
Customer
Service Documentation Technical
Support
Back-up
Management
WORK
EXPERIENCE
MARA-ISON Technologies Ltd. Nigeria
as Technical SPOC/Project Lead-Onsite: Since Oct’11
Project:
Avaya-Airtel project in NIGERIA HUB (Two Contact Centres Lagos and Abuja) in
West Africa.
Highlights:
·
Oversaw
the entire Project Documentation which includes solution overview, system
integration, configuration, schematic diagrams, training material and user
guides
·
Took
part in Customer/contractor meetings and resolved technical or project issues
·
Liaised
with the Project Manager for preparing Scope-Of- Work and Over-All Management of
day-to-day Operations for the assigned projects
·
Effectively
finished the Site Survey/Data Centre & Assets Management
·
Monitored
the data centre prerequisites like Adequate Power Supply (AC and DC), Cooling
for the equipment, UPS with adequate backup battery and Storage space for Avaya
equipment
·
Interfaced
with MSC personnel for call re-routing, DID/DOD number provisioning and other
MSC tasks as required by Avaya
·
Carried
out the tracing of Project Hardware Movement across the country with Vendors
for Two Contact Centres
Other
Projects:
·
AVAYA
Office Nairobi and LAW SOCIETY of KENYA (Kenya)
·
Horizon
Contact Center (Kenya)
·
Mara-Ison
Office (Nigeria)
AGC Networks Ltd., Location as
L2-level Telecom Engineer: Dec’09 – Aug’11
(American
Express Pvt. Ltd (International Call Centre) for AGC Networks Ltd., Gurgaon:
May’10 – Oct’11)
Growth
Path:
Trainee
Avaya Telecom Engineer: Dec’09 – Mar’10
Backup
Telecom Engineer: Mar’10 – May’10
L2-level
Telecom Engineer: Jun’10 – Sep’11
Highlights:
As
L2-level Telecom Engineer:
·
Successfully
provided the end-user technical support in 24x7 environments to core business
processes for their various day to day AVAYA related problems
·
Managed
the AVAYA S8730 Media Server and G 650 gateway & E1/T1 & monitored the
AVAYA CMS
·
Accountable
for all type configurations (Medpro, Clan, DS1, IPSI card configuration)
·
Oversaw
the resolution of any voice related query
·
Followed-up
with the vendors (like SAI, Reliance, Airtel, Avaya and AT&T GCSC Team on
high Priority issues)
·
Monitored
the daily alarms of AVAYA Switch, troubleshooting the alarms and errors on
daily basis
·
Handled
the SAI CDR Configuration
·
Prepared
the meet-me conference bridge & troubleshot the Trunk, Hunt Groups and
Coverage path etc.
·
Directed
the supervision, recording and query generation of calls in Nice
·
Aided
the VOIP based Avaya IP Agent and related troubleshooting
·
Worked
on AVAYA CMS (Version R.16), Call Details Report of SAI International as well
as nice call recording systems
·
Acknowledged
the complaint IMRs from users through Call Management Tools - MANAGENOW (IBM
Ticketing System) & IT Service Catalog (Amex Service request tool) to close
them under SLA’s time.
As
Backup Telecom Engineer:
·
Aided
for Avaya PBX products such as Avaya S87xx series Media Servers, Media Gateways,
Avaya CMS and installing of circuit packs such as CLAN, MEDPRO, DS1, Digital
and Analog cards, etc.
·
Worked
on various remote platforms for troubleshooting problems like WebEx and Dial-up
Connection
·
Oversaw
the troubleshooting of Extension, Auth-code STD / ISD,
Voice mail, VDN, Vector, Hunt group, Coverage Path, Pickup group, etc.
·
Handled
the maintenance and support for Call Management Server (CMS)
·
Carried
out the trunk configuration for various clients and back-up of Media server and
CMS
·
Directed
the firmware up-gradation of CLAN, MEDPRO, VAL, DS1, Digital and Analog cards
and IP phones, etc.
·
Administered
the License files up-gradation of Media server
·
Provided
support for Various Analog, Digital and IP phones
As
Trainee Avaya Telecom Engineer:
·
Successfully
completed training on Avaya CM which includes:
o
All
aspects of Avaya PBX (Trunk, Hunt Groups and Coverage etc.)
o
Up
gradation of Avaya cards (Medpro, Clan, DS1, IPSI card).
o
Firmware
up gradation of IP telephones.
o
Backup
of Avaya CM
o
Administration
of Avaya CMS
PREVIOUS
EXPERIENCE
CMS
INFO Systems Pvt. Ltd. Networks Ltd., Gurgaon as Telecom Engineer: May’08 –
Oct’09
EDUACATION
·
B.E.
in Information Technology from Institute of Electronics and Telecommunication
Engineers, Delhi in 2009 with 6.53 CGPA
·
12th
from Govt Sen. Sec School Pahra, Himachal Pradesh in 2004 with 56%
·
10th
from A V M Public School, Pahra, Himachal Pradesh in 2002 with 73%
CERTIFICATIONS
·
Feb’12:
ACIS (AVAYA Certified Implementation Specialist) from AVAYA, Kenya
·
Mar’12:
ACSS (AVAYA Certified Support Specialist) from AVAYA, Kenya
·
Mar’12:
CCNA (CSCO12118859) from CISCO, Kenya
PERSONAL
DETAILS
Date
of Birth: 5th
June 1990
Languages: English & Hindi
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