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Sample Template Example of Beautiful Excellent Curriculum Vitae / CV Format with Career Objective, Job Profile & 9+ Years Work Experience for ITIL Professional in Word / Doc / Pdf Free Download
GAURI BHATIA

 Address: D-16, F-2, Chander Nagar, Ghaziabad – 201410, Uttar Pradesh, India
Contact No.: +91 9876543210 E-Mail: gauribhatia@gmail.com

 Seeking assignments in IT Service & Support Management / Project Management / Release Management / Incident-Change-Problem Management with an organisation of repute

 PROFILE OVERVIEW

 ¨       An ITIL 2011 Foundation Certified professional with over 9 years of experience in IT Service & Support Management, Project Management, Problem Management, Incident Management and Change Management.
¨       Previously associated with Amdocs, Gurgaon as Analyst Expert (Applications).
¨       Strong acumen in spearheading various IT Services & Processes involving Incident Management, Change and Problem Management, IT Service Management & Support as per the ITIL/ ITSM standards.
¨       Demonstrated skills in successfully co-ordinating key projects by identifying problem & rating of severity based on risk, problem impact and root cause analysis.
¨       Exposure in handling & driving the efficiency & effectiveness of Change & Problem Management processes as well as producing major incident reports and process documentation, periodically.
¨       Strong abilities in SDLC, implementation and modification of client relevant application in an integrated environment; skilled in Quality Analysis, managing defects testing including ST, UAT, etc.
¨       Possesses strong communication, interpersonal, organisational, presentation & team building skills along with proficiency at grasping new technical concepts quickly & utilizing the same productively.


CORE COMPETENCIES

 IT Service Management             Change & Problem Management                        Incident Management
Process Enhancements            Documentation & Reporting                             Technical Service Support
Root Cause Analysis                    Client Relationship Management                       Team Management

 PROFESSIONAL CERTIFICATIONS

 ¨       Certified ITIL 2011 Foundation in Jul 2013.
¨       DOEACC O LEVEL Certification in Sep 2003.
¨       Microsoft Certified System Administrator programme in Jun 2003.

 IT SKILLS


Operating Systems                        MS-DOS, Windows, OS/390, Windows 9X/ 2000/ 2003, UNIX (basics)

Languages                                   C language, COBOL, Shell Scripting, MS-SharePoint, SQL, PL/SQL           

Databases                                    Oracle, DB2,

Web Technologies                        HTML, DHTML, ASP, Dreamweaver, SQL Server

Products Tools                           UniCentre, CICS, Quality Centre, Xtraction, Xtra-C, Animator, Xpediter, File Aid,                                            Endeavor, Photoshop

Network Technologies                TCP/IP & X.25, Computer Communications, LAN, WAN   


CAREER CONTOUR

 Apr 2011 to Jun 2013                          Amdocs, Gurgaon                                 Analyst Expert (Applications)
Project                          ACRM (iGen) – SENSIS
Role                              Analyst Expert (Applications)
Period                           Apr 2011 to Jun 2013                

Key Deliverables:

 ¨       Co-ordinated with applications and supporting teams for deployment and testing; Managed client environments including testing and production.
¨       Managed service levels and reporting; responsible for Incidents, Problems, Change Management, Team management & Production Support.
¨       Successfully co-ordinated between site & offshore application teams and managed other support OGS teams.
¨       Oversaw processes like weekly/monthly releases, defects, production incidents, work requests delivery.
¨       Ensured Quality Analysis and effectively managed defects testing like ST, UAT, etc.
¨       Maintained quality as per Six Sigma quality initiatives and involved in process improvements.
¨       Analysing the operation and usage of computer to access completeness, validity, accuracy and efficiency of systems; involved in Customer Training Programmes.

Jun 2007 to Mar 2011                          Amdocs, Pune                                      Senior Subject Matter 
Expert

 Project 1                       ACRM (iGen) – SENSIS
Role                              Senior Subject Matter Expert
Period                           Aug 2008 to Mar 2011

 Key Deliverables:

 ¨       Involved in implementation, support and managing environments, managed coordination between applications and other support teams for deployment and testing.
¨       Coordinated site environments testing with onsite and offshore development and testing teams; coordinated all testing from ST to UAT before production deployment.
¨       Planned and Managed releases delivery and testing.

Project 2                       ACRM – RHD
Role                              Senior Subject Matter Expert
Period                           Jun 2007 to Aug 2008
Key Deliverables:
¨       Handled analysis of the requirement and coding as per the specifications & standards.
¨       Managed analysis to enhance applications and system performances.
¨       Reviewed the unit test plans; responsible for Core and Reference Table conversion/migration
¨       Created Functional Test Plans (UAT) and production support activities.

Nov 2005 to May 2007                                     NXXIT Technologies, NOIDA                                          Software Engineer
Project                          LMS – NSB
Role                              Software Engineer
Period                           Nov 2005 to May 2007
Key Deliverables:
¨       Managed Analysis of the requirement and coding as per the specifications and standards.
¨       Created and reviewed the Unit Test Plans
¨       Effectively handled Defects and Production issues.

Jan 2005 to Oct 2005                          SLA Web Soft Pvt. Ltd., Ghaziabad                               Website Developer
Key Deliverables:
¨       Handled analysis of the requirement and developed web tools & web pages.
¨       Managed designing of web pages and content writing.  
                                                                         
Aug 2004 to Dec 2004                          Solvitur Infosystem Pvt. Ltd., Ghaziabad                      Web Designer
Key Deliverables:
¨       Handled development & designing web tools and web pages.
SCHOLASTICS
¨       B.S.S.(Bachelor of Software Systems) from Inderprastha Engineering College, Dr. B.R. Ambedkar University, Agra in May 2004 with 76%
SUMMER TRAINING
Organisation                 Technova India Pvt. Ltd., Delhi
Duration                        May 2004 to Jul 2004
Overview                      Resposble for Internet researches, Marketing research through primary and secondary                                          methods, Maintaing customers database and US calling and client servicing
BEYOND CURRICULAM
¨       Member of Amdocs Food Committee, Amdocs cultural Club and Organizing Internal Events & Member of Core Committee to arrange other Employee Engagement activities.
¨       Organized College annual fest and Member of Dramatics club.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
ERSONAL DOSSIER
Date of Birth                 12th Mar, 1986
References                    Available on request


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