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professional writer resume



RESUME

Vipul Malak
D-253, Nehru Garg, Balaji Nagar,
 Link Road, Nasik
Phone ® 0253-2459031
Cell: 9890224419
E-mail: vipul@rediffmail.com

 




Academics



Post Graduation:             M Com from RNC arts, NSC Science & JDB Commerce
College NashikRoad, affiliated to University of Pune.
                                                Year of Passing  : Undergoing…


Graduation:                                  B Com – Administration, from RNC arts, NSC Science &
JDB Commerce College NashikRoad, affiliated to University of Pune.
                                                Year of passing: 2002

                       
H S C:                                                Commerce Stream from Art, Commerce & Science College
                                                Nashik Road.
                                                Year of passing: 1999

                                               

S S C:                                     J D C Bytco English Medium High School, Nashik Road
                                                Year of passing: 1997
                                               


Computer Knowledge:    MS-CIT., Windows 98/ME/Win Xp/2000, Photoshop,
Internet, Web Related Softwares, Networking.




Work Experience:


·        Organization: Hathway Cable & Datacom Pvt. Ltd.
Profile: Internet Coordinator. Monitoring collection from Hathway Customers.  Handle all billing issues & customer care. Coordinating to CSE  (Customer Support Engineer). Taking active part in promotion activities for Hathway Cable Internet. Maintaining MIS.
Also looking after the sales department of Broad Band Internet Connections.
Duration: From  July 2003 to till date.

·        Achievements: Best performer for Promotion of Broad Band Connection &
100% achievement of collection, and received Best Performer Award for    collection.


Dealing with Customer & co-coordinating with them.
Taking Decisions & Actions depending on the Feedback Reports.
Dealing with the Customers to resolve their Disputes in connection with
Bills or any other Service issue. Helping other Depts.(CSE) to Resolve the queries of the
Subscribers One subordinate is reporting to me for this activity.

·        Preparation of MIS Reports of Collections Performance & Collection Related Reports.


           Working for such a huge organization, I have gained tremendous          
           Positive approach, Confidence and Team Spirit. Learned massive
           Operation of the vast ISP Industry, and its
           Management in the toughest competitive market today. And can 
           Accrue optimum productivity to the company and greater
           Satisfaction for the internal and external customers.


Managerial Skills :
·        Excellent interpersonal skills.
·        Ability to work with time bound schedules in order to achieve positive results.
·        Planning and execution of tasks in team work environment.
·        Effective & Convincing Communication Skills.
·        Clear vision towards completing given tasks in a timely & effective manner.
·        Hardworking & a Team player.
·        Keep Organizational interest in the foremost at all times.
·        Ability to handle stress with level temper.
·        Ability to grasp information and create various types of reports.
·        Ability to communicate and interact with customers Confidently.
·        Ability to develop, enhance and maintain relationships with customers, which helps in retention and good will.
·        Responsibilities of any type can be entrusted with.
·        Customer retention is my goal & satisfaction. Working towards it by keeping up to the commitments is a must.

DUTIES & RESPONSIBILITIES :

·        Collecting Dishonored cheque from Bankers, Prompt reversal of Credit entries, Updating of Chq returns reasons, other system related activities  & Chq not Deposited to Bank for discrepancy reasons.      


·        Providing data for Telecalling, handling Inbound Calls for explanation, various queries regarding dishonored cheques & complaints.

·        Updating of Logs, Relevant info for Subs through logs

·        Suspension of Services & Reactivation of services accordingly

·        Handling escalated calls from front office and giving them satisfactory resolution to the subscribers.

·        Interacting with various departments in resolving customer complaints and providing resolution within the specified time frame.

·        Giving courtesy calls to retain unsatisfied subscribers.

·        Ability to develop, implement and maintain effective customer relations, learn to anticipate potential problems by monitoring complaints.

·        Preparation of Daily & Monthly MIS,

 

·        Assisting subscribers professionally and efficiently thus resulting in maintaining customer relations.


·        Administrative co-ordination within Team.

·        Organization: ICICI Bank Ltd. Sharanpur Road, Nasik
Profile: Sales Executive
Looking after the Liabilities- Account opening, Savings accounts, Fixed Deposits and recurring deposits.
Handling team of 6 executives and maintaining the back office records.
Duration: Dec 2002 to June 2003



Extra Curricular Activities:
  • NCC  (Army wing)  “C” Certificate holder.
  • Represented Pune University for Football team in all India Inter University Championship at Jodhpur.
  • Pistol Shooting inter College Championship.


Hobbies & Interests :     Playing Football, Surfing Web, Traveling etc.


Languages Known:  English, Hindi, and Urdu & Marathi


Objective & Goals:

·        To acquire position in a dynamic environment that utilizes my ideas and communication skills.
·        To contribute to the success of the organization by giving my best and to develop my skills.
·        Carry out teamwork and pursue common goals.


Personal Details:

·        Date of Birth                          :           19th March 1980
·        Marital Status                       :           Married.
·        Blood Group                          :           A + Ve
·        Siblings                                   :           3 Brothers
·        Nationality                             :           Indian


Reference (If any) :






                                                                                                            Vipul Malak
Date:      /     /200
Place: _________________


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