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Ruby Hart
309 215th Ave. Ct. E.
Buckley, WA 98001
United States
E-mail: ruby@gmail.com
Primary Phone:253-987-9876
Professional Objective
Lean Six Sigma Black Belt within a production or office environment. Lead cross functional teams implementing data and metric driven continuous improvement for meeting strategic business objectives, and fulfilling internal and external customer expectations. Provide training in the use of Lean tools and facilitate Kaizen events for reducing waste and meeting standards set by Quality Management Systems. Collaborate with process owners on problem solving, and root cause corrective action. Work with management and leadership team representatives for Lean cultural transformation.
Qualifications
Skilled in facilitating process improvement events and training programs which focus on Lean Manufacturing principles and tools. Proficient in oral and written communication applicable to both management and production team representatives. Experienced in preparing curriculum and training materials applicable to adult learners.
Work History
Employer - Skills Inc., Auburn, Washington June 2011 to September 2011
Position - Quality Engineer and Internal Auditor
Responsibilities - Conducted internal audits which were structured around AS9100 and NADCAP standards, as they applied to shop floor processes. Developed procedures and work instructions to replace existing documentation, and comply with AS9100 Revision C, in preparation for AS9100 certification audit.
Employer - Tacoma Community College, Tacoma, Washington November 2010 to March 2011
Position - Autonomous Care Instructor, Continuous Process Improvement Specialist
Responsibilities - As an on-site instructor working on a contract basis, I developed and facilitated training programs directed at management and production team representatives within the aerospace and pharmaceutical industries. The position required that I create curriculum and lead training sessions for building greater understanding of Lean Manufacturing principles and problem solving tools, while mapping and improving shop floor processes.
Employer The Boeing Company, Seattle, Washington October 1997 to April 2010
Position Lean Practitioner, and Records and Information Management SME May 2009 to April 2010
Program Enterprise Help Desk
Responsibilities As a process analyst, I developed and implemented a mentoring and training program which focused on understanding Value Stream Mapping, and identifying and reducing waste within a call center environment. Gathered and analyzed data for Root Cause Corrective Action. Led training modules designed around the Boeing Production System within an organizational Lean Academy.
Position 1st Level Help Desk Lead January 2009 to May 2009
Program Enterprise Help Desk
Responsibilities As a team lead for ten first level analysts, I reviewed metrics and assessed analyst performance, provided assistance and guidance to analysts for improving performance, and provided weekly progress reports to management team representatives. Made recommendations based upon statement of work, and service level agreements.
Position 1st and 2nd Level Help Desk Analyst November 1999 to January 2009
Program Enterprise Help Desk
Responsibilities Provided enterprise-wide end user support on desktop and factory applications. Performed troubleshooting, and diagnosed software, hardware, and network related issues. Developed proficiency in the use of Microsoft Office Suite, as well as other off-the-shelf and customized software applications as applied to desktop and factory end users, and Boeing travelers.
Responsibilities - Organized and facilitated a team of Quality and Lean Champions engaged in promoting greater understanding of the Lean culture and continuous process improvement. Organized and directed a team of subject matter experts meeting the requirements of Records and Information Management. Facilitated and co-facilitated accelerated improvement workshops, value stream mapping, Green Belt brainstorming sessions, and Gemba walks for building greater understanding of Lean Manufacturing and the Boeing Production System.
Position Project Manager Contractor October 1997 to April 1998
Program DCAC/MRM Non-Represented April 1998 to November 1999
Responsibilities - Utilized project management tools for preparing and presenting periodic management reviews. Designed and implemented training programs and materials for new hires. Coordinated and implemented a relocation plan affecting multiple sites and shifts.
Corporate Citizenship
Employer The Boeing Company, Seattle, Washington Annually 1999 through 2009
Program Employee owned non-profit Employees Community Fund
Responsibilities - Worked as a Booster and leadership team member, contributing to annual non-profit fund raising campaigns. Developed and presented training programs to members of a regional speakers bureau for presentations to salaried and executive level management teams.
Education
MBA, City University, Seattle, Washington
BFA, Art Center College of Design, Pasadena, California
Continuing Education and Certification
The Boeing Company, Seattle, Washington
Lean Certification
Root Cause Corrective Action
PDCA A3 Reporting
ITIL Foundation V.3
Systems Thinking Language for Learning
Managing Change across IT and the Enterprise
Continuing Education and Certification
Villanova University, Villanova, Pennsylvania
Lean Six Sigma Black Belt training completed February 2010
Lean Six Sigma Master Black Belt training completed November 2011
Lean Six Sigma Master Black Belt certification in process with completion date of March 2012
Associations and Memberships
American Marketing Association AMA
Lean Six Sigma Black Belt within a production or office environment. Lead cross functional teams implementing data and metric driven continuous improvement for meeting strategic business objectives, and fulfilling internal and external customer expectations. Provide training in the use of Lean tools and facilitate Kaizen events for reducing waste and meeting standards set by Quality Management Systems. Collaborate with process owners on problem solving, and root cause corrective action. Work with management and leadership team representatives for Lean cultural transformation.
Qualifications
Skilled in facilitating process improvement events and training programs which focus on Lean Manufacturing principles and tools. Proficient in oral and written communication applicable to both management and production team representatives. Experienced in preparing curriculum and training materials applicable to adult learners.
Work History
Employer - Skills Inc., Auburn, Washington June 2011 to September 2011
Position - Quality Engineer and Internal Auditor
Responsibilities - Conducted internal audits which were structured around AS9100 and NADCAP standards, as they applied to shop floor processes. Developed procedures and work instructions to replace existing documentation, and comply with AS9100 Revision C, in preparation for AS9100 certification audit.
Employer - Tacoma Community College, Tacoma, Washington November 2010 to March 2011
Position - Autonomous Care Instructor, Continuous Process Improvement Specialist
Responsibilities - As an on-site instructor working on a contract basis, I developed and facilitated training programs directed at management and production team representatives within the aerospace and pharmaceutical industries. The position required that I create curriculum and lead training sessions for building greater understanding of Lean Manufacturing principles and problem solving tools, while mapping and improving shop floor processes.
Employer The Boeing Company, Seattle, Washington October 1997 to April 2010
Position Lean Practitioner, and Records and Information Management SME May 2009 to April 2010
Program Enterprise Help Desk
Responsibilities As a process analyst, I developed and implemented a mentoring and training program which focused on understanding Value Stream Mapping, and identifying and reducing waste within a call center environment. Gathered and analyzed data for Root Cause Corrective Action. Led training modules designed around the Boeing Production System within an organizational Lean Academy.
Position 1st Level Help Desk Lead January 2009 to May 2009
Program Enterprise Help Desk
Responsibilities As a team lead for ten first level analysts, I reviewed metrics and assessed analyst performance, provided assistance and guidance to analysts for improving performance, and provided weekly progress reports to management team representatives. Made recommendations based upon statement of work, and service level agreements.
Position 1st and 2nd Level Help Desk Analyst November 1999 to January 2009
Program Enterprise Help Desk
Responsibilities Provided enterprise-wide end user support on desktop and factory applications. Performed troubleshooting, and diagnosed software, hardware, and network related issues. Developed proficiency in the use of Microsoft Office Suite, as well as other off-the-shelf and customized software applications as applied to desktop and factory end users, and Boeing travelers.
Responsibilities - Organized and facilitated a team of Quality and Lean Champions engaged in promoting greater understanding of the Lean culture and continuous process improvement. Organized and directed a team of subject matter experts meeting the requirements of Records and Information Management. Facilitated and co-facilitated accelerated improvement workshops, value stream mapping, Green Belt brainstorming sessions, and Gemba walks for building greater understanding of Lean Manufacturing and the Boeing Production System.
Position Project Manager Contractor October 1997 to April 1998
Program DCAC/MRM Non-Represented April 1998 to November 1999
Responsibilities - Utilized project management tools for preparing and presenting periodic management reviews. Designed and implemented training programs and materials for new hires. Coordinated and implemented a relocation plan affecting multiple sites and shifts.
Corporate Citizenship
Employer The Boeing Company, Seattle, Washington Annually 1999 through 2009
Program Employee owned non-profit Employees Community Fund
Responsibilities - Worked as a Booster and leadership team member, contributing to annual non-profit fund raising campaigns. Developed and presented training programs to members of a regional speakers bureau for presentations to salaried and executive level management teams.
Education
MBA, City University, Seattle, Washington
BFA, Art Center College of Design, Pasadena, California
Continuing Education and Certification
The Boeing Company, Seattle, Washington
Lean Certification
Root Cause Corrective Action
PDCA A3 Reporting
ITIL Foundation V.3
Systems Thinking Language for Learning
Managing Change across IT and the Enterprise
Continuing Education and Certification
Villanova University, Villanova, Pennsylvania
Lean Six Sigma Black Belt training completed February 2010
Lean Six Sigma Master Black Belt training completed November 2011
Lean Six Sigma Master Black Belt certification in process with completion date of March 2012
Associations and Memberships
American Marketing Association AMA
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