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                                                                        Maya Richard

309 Summerchase Drive                                                                                                                 205.902.9876
Hoover, Alabama 35001                                                                                          maya.richardjr@gmail.com





Business Intelligence and Information Technology Professional

Twenty yearsof businessand technical experience within an IT environment. Success in management and individual contributor roles through a solid understanding of data-driven decision making. Strong interpersonal and communication skills and the ability to perform in high-pressure situations. Solid understanding of the financial and healthcare sectors.


·         Fifteen years analytical experience in data interpretation through roles in business intelligence, strategic planning, and business development. Skilled in writing business and marketing plans and creating effective presentation mediums and materials for audiences up to Senior Management groups.

·         Fourteen years experience in database architecture, management, and administration using SQL Server, Oracle, 4D, MySQL, MS Access, FoxPro, Dbase III/IV/V, SPSS, SAS and SSRS. Skilled in query development, and drilling down into data using these tools to identify trends and patterns, as well as to forecast and plan future business needs and activities.

·         Ten years experience in software project management using MS Project, Excel, and Sharepoint. Thorough understanding of the SDLC and using Agile Methods and variations such as Scrum, Lean, XP, TDD, FDD etc. Expertise in requirements gathering and project planning, including resource and capital allocation.

·         Ten years experience in developing client/server applications using Visual Basic 5/6/.NET, VB Script, Java/J2EE, MS Access, SQL, ODBC, OLEDB, DAO, ADO, and VBA (Word, Excel, Powerpoint, & Project).  Six years experience in internet/intranet development using ASP/ASP.NET, 
L, DHTML, XML, Dreamweaver/ColdFusion and Crystal Reports.  Operating systems include Windows (3.0 to XP, Vista and Windows 7), UNIX and many LINUX derivatives, AS400, IBM 3270 and z/OS, some Macintosh.

·         Ten years experience in Software QA/testing. Experienced in all phases of testing including unit, functional/product, integration, regression, load, stress, and user acceptance testing.  Six years experience using SQA Tools such as Mercury Tools/HP Quality Center/ALM, JIRA, LoadRunner, WinRunner, QTP, Selenium, and Bug Zero. Experience with developing test plans and approaches in accordance with standards such as CMMi, APMM, ISO 9001, Six Sigma, and other regulatory/process/governance agencies. Two years experience with installation and administration of SQA testing and defect management tools.

·         Fourteen years experience with personnel management including hiring and termination, evaluation and promotion, training/employee development, skill assessment, motivation, and mentoring. Project scheduling and task assignment performed using a “best-fit” model according to employee skills, abilities, and motivational factors.

·         Excellent written and oral communication skills.  Record of success in completing projects on time and under budget. Capable of managing multiple projects and directing the activities of workgroups.  Management style values the input of coworkers and peers, with a strong emphasis on outcomes and customer satisfaction.


                                                                              Education

B.S. Marketing - University of Alabama at Birmingham
B.S. Quantitative Methods - University of Alabama at Birmingham
            Microsoft Certified Professional - SQL 2000 Administration, VB Desktop, Access Development


Continuing Education

Master of Business Administration –University of Alabama at Birmingham, fifteen of thirty hours completed
Self-study of the SQA Common Body of Knowledge towardsCSTE/CMST Certification
            Some testing in pursuit of MCSD certification through coursework under VB.NET & SQL Server track



                                                                        Employment History


2011 to present              Regions Financial                                                                                      Birmingham, AL
                                   
Business Intelligence Analyst – Deposit Application Services
Hands on project management role reporting to the Deposit Applications Manager

Responsible for:

·         Creation of “drill-down” applications and tools using SAS, Excel, and SRSS  for querying, manipulating, mining and reporting of data sources
·         Management of software development projects from requirements gathering and documentation to implementation and testing.
·         Working as a liaison between line of business and programmers, ensuring that business requirements are met, tested accordingly in model environment, and moved into the production environment with no interruption to daily course of business or customer needs
·         Mainframe maintenance of RCIF (Customer information File), deposits system, intra-day posting system, time system, and fraud system
·         Updating system parameters such as rate tables, service charge routines, and  branch/region information using JCL and EZTREIVE
·         Quality Assurance of projects including creation of overall test plans and high-level scenarios. Ensuring communication of test strategies and overall validation of testing results
·         Facilitating the creation of new banking products by creating business requirements, creating change requests, and managing the approval and sign-off process




2010 to 2011                 BBVA Compass                                                                                                                              Birmingham, AL

Quality Assurance Team Lead – Contract to Perm Position
Management position reporting to the Senior Vice President of Quality Assurance

Responsible for Management of all Quality Assurance activities related to the International Core Replacement Initiative. The Core Replacement Initiative is an eight year effort that will completely replace the hardware and software infrastructure that facilitate day-to-day operation of the bank. Ultimately this system will allow for 100% real time posting of all transactions.

Daily activities include:

·         Managing and directing the activities of PQLs (Project Quality Leads), QA Analysts, and QA Testers located locally, as well as in Spain and Mexico
·         Creation and implementation of the Master Test Plan for the Core Replacement Initiative. Master Test Plan reflects all testing efforts including product/functional testing, Integration testing, load/stress testing, and User Acceptance Testing
·         Installation, maintenance, and administration of quality assurance tools including an internally developed server-side interface between QA tools anddefect tracking system. Products include HP Quality Center/ALM (250 seats), JIRA, LoadRunner, WinRunner, Rational and JUnit
·         Developed training documentation for internal QA methodology, QA policies and procedures, and use of SQA tools. Established mentor system in order to quickly get less experienced employees up to speed
·         Negotiation with software vendors (HP Quality Center and Application Lifecycle Management), human resource vendors, and technology vendors
·         Ensuring that test coverage encompasses all business requirements and is traceable and measurable
·         Supporting, mentoring, and facilitating users during User Acceptance Testing and ensuring that their needs are represented
·         Coordination of test activities and scheduling with primary software vendor (Accenture)
·         Ensuring that test coverage is in compliance with Sarbanes-Oxley and other regulatory agencies
·         Delivering key message and status updates to Senior Management
·         Coordinating test activities with release management, data, and environment teams
·         Creating a positive and forward-thinking work environment that encourages and depends on input from all team members



2007 to 2009     International Code Council                                                                                     Birmingham, AL

Director of Research and Business Intelligence
Management position reporting to the Senior Vice President of Communications.

Responsible for:

·         Development of business strategies and imperativesin order to ensure thatnew and existing products and services are optimally aligned with consumer and government markets.
·         Management of corporate, chapter, client, and subsidiary research projects and business intelligence efforts to support internal and external initiatives.
·         Creation of “drill-down” client/server applications and tools using SAS, Excel, Access, and VBA for querying, manipulating, mining and reporting of data sources
·         Measurement and tracking of marketing message effectiveness and web-site metrics (click-stats).
·         Day-to-day management of business analysts and project manager, providing direction and ensuring that tasks are consistent with larger objectives.
·         Developing cross functional teams within the organization (and occasionally outside experts) consisting of members of various departments directly involved with the issue at hand. These groups can be utilized not only to identifyproblems and improve processes, but to address key operational issues and findings suggested by research.
·         Creation of strategic plans and operational goals for each major business unit including general construction, fire, plumbing, electrical, evaluation services, and member services. Using market data, utilization data, financial data and demographic data, key initiatives and strategic imperatives are derived and reviewed with the Senior Manager responsible for that area and incorporated into employee work plans.
·         Database administration, management, and integration of all marketing-related data sources including demographic, financial, and utilization databases. 
·         Developing research efficiencies by way of technical advances and vendor contract negotiation.



2004 to 2007     International Code Council                                                                                      Birmingham, AL

SrProjectand QA Manager
Management position reporting to the Birmingham District IT Director. Responsible for supervision ofeleven
developers, five QA Analysts, and business analyst.

Responsible for:

·         Using predominantlyHybrid-Agile methods, development, testing, and deployment of exam-grading software, corporate intranets andState/Agency/Government extranet portals.
·         Maintenance of client/server deployments and migration of client/server apps to web using Dreamweaver/ColdFusion,Java/J2EE,VB/ASP.NET and VC++.
·         Quality assurance of all in-house software releases including development and execution of test plan and test cases. Integration testing with existing applications; functional, regression and acceptance testing with end-users.
·         Development of environmental and system securityplans and checklistsfor the purpose of compliance and auditing. Responsible for general security and administration policies, penetration testing, disaster planning/recovery and remediation according to CMM and ISO 9001.
·         Purchase negotiation, installation, and administration of SQA testing tools including Mercury Tools/Quality Center LoadRunner, and WinRunner
·         Managed software desktop support function for scripting, macros and templates in WordPerfect, Word, Excel, Powerpoint, Project, and AutoCAD.
·         Facilitated frequent (massive) data transfers and information exchange with private, state, and federal clients.
·         Creation of ad-hoc “drill-down” client/server applets for querying, manipulating, mining and reporting of data sources.
·         Negotiation with hardware and software vendors to ensure competitive pricing and maximum ROI.




1996 to 2004     Baptist Health System                                                                                          Birmingham, AL

Corporate Director - Strategic Planning and Marketing
Middle level management position reporting to the Senior Vice President for Strategic Planning, Marketing, and Research.

Responsible for:

·         Management of all research projects for the Baptist Health System, which includes ten hospitals, seventy primary care and specialty health centers, nine home health care agencies, seven wellness/fitness facilities, and a HMO.
·         Management of all in-house marketing and planning software endeavors.  Primarily utilizing capability maturity modeling as the medium for life cycle evaluation, management of projects from needs assessment to establishment of project milestones, to detailed specifications and deliverables.
·         Database administration, management, and integration of all marketing-related data sources including demographic, financial, and utilization databases. 
·         Creation of “drill-down” client/server applications for querying, manipulating, mining and reporting of data sources.
·         Creation of strategic plans for each major business unit including hospitals, health centers and senior services. Using market data, utilization data, financial data and demographic data, key initiatives and strategic imperatives are derived and reviewed with facility administrators and presidents.
·         Quality assurance of all in-house software releases including development and execution of test plan and test cases. Integration testing with existing applications. Functional, regression and acceptance testing with end-users.
·         Developing research efficiencies by way of technical advances and vendor contract negotiation.



1994 to 1996     New South Research, Inc                                                                                      Birmingham, AL

Senior Research Analyst
Top level management position reporting to the CEO and President Emeritus.  Personnel reporting to this position include all project managers, data collection supervisors, and database technicians.

Responsible for:

·         Management of research projects and all in-house and client software tools.  Functioning as Technology Leader, ensuring that analysts and project managers operate as efficiently as possible through software automation.   
·         Development of research projects based on customer needs assessment. Research projects include telephone interviews, direct mail interviews, one on one interviews, focus groups, product audits, and product placements.
·         Management and maintenance of customer accounts.  Accounts include eight hospitals, four banks, four retail stores, and other miscellaneous clients.
·         Database management and supervision of all aspects of computer data collection including programming, data coding, data entry, data manipulation, and the production of statistical reports.


1991 to 1994     University of Alabama Hospital/UAB                                                                       Birmingham, AL

Market Research Analyst - Department of Market and Planning Research
This position reported to the Director of Market and Planning Research.  Personnel reporting to this position included two Market Research Assistants and two space auditors.

Responsible for:

·         Analyzing internal and external market data to identify strengths, weaknesses, opportunities and threats for hospital services.
·         Creating, conducting and analyzing surveys, focus groups and other research studies.
·         Network Administration of a LAN serving 22 users.
·         Maintenance and management of a wide variety of databases.



1987 to 1991     Polly Graham & Associates-Market Research                                                         Birmingham, AL

Data Processing Manager

References available upon request.


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