Technical Support Specialist Resume Model in Word Format Free Download -->

Technical Support Specialist Resume Model in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


    Sara  Schneider
309 West Wolf Valley
                                                          Clinton, TN 37001
(865)-230-9876
Sara@gmail.com


Objective

A Computer Information Systems position with an established, reputable company seeking a dependable candidate with strong organizational skills and work ethic.

Skills & Abilities

  • Trained extensively in the all Microsoft operating systems including server.

  • 7 years of applied technical excellence and customer support including front end and remote support.

  • Proven problem solving skills involving network failure / resolution and
redundancy.

  • College educated in active directory management, maintenance, and repair.

  • Hands on experience with fast paced enterprise and business networks and information systems.

Education

Associate of Applied Science Degree
Networking and Communications Systems Technology

Ivy Tech South West Community College
3501 First Avenue
Evansville, IN 47710

Pellissippi State Technical Community College
10915 Hardin Valley Rd.
Knoxville, TN 37933













Experience

Technical Support Specialist                         March 7, 2011 - present
NCI Information Systems
11730 Plaza America Drive Suite 700
Reston, VA 20190

  • Imaging and deployment of new desktops.
  • Maintain the desktop image via patching.
  • User account creation in GoToMyPC for VPN access.
  • Integration of RSA SecurID tokens for VPN access.
  • IT asset tracking utilizing inventory database.

Computer Services Specialist                                   July 20, 2009 – February 28, 2010
Pro2Serve (865)-220-2400
545 Oak Ridge Turnpike
Oak Ridge, TN 37830

  • Assists with support of internal company computer systems and network components.  Installs and maintains software and hardware for company systems and networks.  Maintain integrity of computer and network systems.

  • Assists groups with computer and network installations, perform oversight and maintenance of computer and network systems.


  • Assists other specialty groups (Accounting, Engineering, Human Resources, etc.) with specific computer hardware and general office software needs.

  • Maintains candidate information files, keeps accurate records, maintains files as required.

Technical Support Specialist                                    December 10, 2007 – July 28, 2008
Cornerstone of Recovery, Inc. (865)-970-7747
1214 Topside Rd.
Louisville, TN 37777                                     

  • Primary respondent of user and technical support issues to all of Cornerstone of Recovery Inc. offices, including all computing, network, software/application, telephony, and audio/video issues.

  • Maintain log of user & technical support issues & provide reports to management as required.


  • Gather data & manage computer inventory management, as required by Director of Information Management.

  • Participate in various I.T. Infrastructure related projects, rollouts, and implementations as needed.








Senior Technical Manager / Accounts Management     December 10, 2007 – April 1, 2008
Computer Works / SCD Enterprises (865)-688-3122
4954 Clinton Highway
Knoxville, TN 37912

  • Responsible for accounts receivable and nightly closing of finances.

  • Troubleshooting and repairing customer computers while maintaining a respectable appearance to the store and upholding quality assurance and credibility.

  • Troubleshooting and resolution of company computers, network, and server systems.



Lead Bench Technician                                            June 20, 2005 – November 27, 2007
Best Buy / Geek Squad (865)-769-5358                      
8925 Towne Country Circle
Knoxville, TN 37923                                                     

·        Maintaining and managing the service technician bench in a respectable and orderly fashion.

·        Making sure that all rules and regulations are strictly adhered to while performing repairs on customer computers as well as the internal network of the company.

·        Supervising a very high rate of productivity along with a very systematic quality assurance process.








Computer Technician / Store Manager                    June 20, 2004 – June 20, 2005
Computech Systems
Knoxville, Tennessee                                                   

·        Performing Hardware and Software repairs on customer computers while maintaining a very high rate of quality assurance and productivity.
·        Developing professional relationships with business clients in and out of the store.
·        Managerial duties such as labor management, inventory control, and profit / loss calculations.


Assistant Kitchen Manager                                          October 2002 – May 2003
Indiana Steakhouse         
Highway 41
Evansville, Indiana

·        Managed the restaurants budget on a strict daily basis with the innovations of programs to calculate the business proficiency of the company.
·        Planned and coordinated special business events and large scale business dinners in a very dedicated and enterprising manner.
·        Oversaw labor and budget processing as well as accounts payable and receivable.



Parts Manager / Technical Support                            June 2001 – August 2002  
Saturn of Louisville           
Louisville, Kentucky

  • Coordinated the ordering, shipping and receiving of automotive parts in accordance with the needs of the service center and the customer.
  • Supervised inventory control and loss management with the utmost concern for quality and detail.
  • Ensured that the service technicians received the proper automotive parts to complete their work in a timely and industrious manner.
  • Assisted in the management of the internal network infrastructure including server maintenance, user accounts, and email problem solving / resolution.

Awards and Accomplishments

·        Dean’s list every semester attended at Ivy Tech
·        National Scholars Honors Society
·        Recipient of the Indiana Higher Education Award Grant

References available upon request















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